Refund Policy

1. Shared Hosting Refund Requests

First-time shared and WordPress hosting orders may be reviewed for a refund when you contact us within 7 days of payment. To qualify, the request should be made before meaningful use, migration work, abuse, or third-party costs have been incurred on the account.

This is a genuine review rather than an automatic, no-questions guarantee — we look at how the account has been used before approving. If it qualifies, we refund the hosting fee.

2. What Is Non-Refundable

The following are non-refundable once ordered, activated or paid on your behalf, because the cost is incurred immediately or with a third party:

• Domain registrations, renewals and transfers.
• SSL certificates and other add-on services.
• VPS and dedicated server orders.
• Activation, setup and migration fees.
• Any applicable taxes and payment-gateway charges.

3. How to Request a Refund

Open a ticket from your dashboard or email billing@pkhosting.com within 7 days of a first-time shared hosting payment if you believe you qualify. Tell us the order and the reason so we can review it quickly.

Approved refunds are returned to your original payment method within 7–10 business days, depending on your bank or provider.

4. Currency & Cross-Currency Payments

Refunds are issued in the currency the payment was originally taken in. Where you paid an invoice in a different currency from the one it was issued in, any exchange-rate difference and the payment provider's conversion or transfer fees are non-refundable, as those costs are charged by the gateway and bank, not by us.

5. Renewals

Renewal payments are not refundable once the renewal term has started. If you do not wish to continue a service, cancel it from your dashboard before the renewal invoice is paid.

6. Chargebacks

If you have a billing concern, please contact us first — we will always try to make it right. Opening a chargeback or payment dispute instead of contacting us may lead to immediate suspension of the affected services while the dispute is investigated.