Refund Policy
Refund eligibility depends on the service type, activation status and third-party provisioning costs.
Last updated: June 2026
1. Shared Hosting Refund Requests
First-time shared hosting orders may be reviewed for refund eligibility when requested promptly and before excessive service use, abuse, migration work or third-party costs have been incurred.
2. Non-Refundable Items
Domain registrations, SSL certificates, add-on services, VPS orders, dedicated server orders and activation or setup fees are non-refundable once ordered, activated or paid on your behalf.
3. How to Request a Refund
To request a refund, open a ticket from the dashboard or email our billing team within the eligible period. Approved refunds are processed to your original payment method within 7–10 business days.
4. Renewals
Renewal payments are not refundable once the renewal term has started. We recommend cancelling from the dashboard before the renewal invoice is paid if you do not want to continue a service.
Questions about this policy? Contact us at support@pkhosting.com and our team will be happy to help.