Backup Policy
This page is the product description for backups advertised as Daily backups. It states frequency, retention, coverage, location, restore method, restore-point count, fees and exclusions. Server-level copies are best-effort.
Last updated: September 2026
1. How to read this policy
Keeping a working independent copy of your website, databases and email remains your responsibility. Server-level copies are best-effort and must not be your only backup.
Marketing cards that say Daily backups mean the frequency and retention for that plan below β not an offsite vault or a recovery-time contract. The Terms of Service remain the legal baseline.
- Frequency β how often a copy is taken
- Retention / restore points β how many copies remain listed
- Coverage β files, databases, email and DNS
- Storage location β where the copy lives
- Restoration method and fees
- Exclusions
5. WordPress hosting (WP Starter, WP Business, WP Pro)
Frequency: Daily automated copy
Retention: Daily copies listed in the dashboard
Restore points: The restore points still listed in the dashboard
Files: Website files on the hosting account
Databases: Databases on the hosting account
Email: Mailboxes on the hosting account when email is hosted with us
DNS: DNS zone data when DNS is hosted with us
Storage location: On-site on the hosting server. This is not a separate customer-controlled offsite vault.
Restoration method: Restore assistance from copies still listed in the dashboard.
Restoration fees: Restores from copies still listed are included. If no copy remains, recovery is scoped with support.
Best-effort restore. There is no contractual recovery-time SLA. Keep an independent copy of anything you cannot afford to lose.
- Exclusion β Guaranteed older archives beyond listed copies
- Exclusion β Plugin, theme or WooCommerce version history
- Exclusion β Customer-controlled offsite archives
- Exclusion β A contractual recovery-time SLA
6. Reseller hosting
Frequency: Daily automated copy on the reseller platform
Retention: Copies listed for the reseller account
Restore points: Listed restore points for that account
Files: Website files on the hosting account
Databases: Databases on the hosting account
Email: Mailboxes on the hosting account when email is hosted with us
DNS: DNS zone data when DNS is hosted with us
Storage location: On-site on the hosting server. This is not a separate customer-controlled offsite vault.
Restoration method: Restore assistance from copies still listed, via support.
Restoration fees: Restores from listed copies are included. Extra recovery work is scoped with support.
Best-effort restore. There is no contractual recovery-time SLA. Keep an independent copy of anything you cannot afford to lose.
- Exclusion β Per-client offsite vaults unless separately agreed
- Exclusion β A contractual recovery-time SLA
- Exclusion β Customer-owned archives we do not host
7. Cloud VPS
Frequency: None included. Optional paid daily snapshot add-on.
Retention: Typically the latest daily copy when the add-on is active
Restore points: Typically one latest-copy snapshot unless the add-on says otherwise
Files: Server disk snapshot when the add-on is active
Databases: Included only as part of the disk snapshot
Email: Included only if mail is stored on that disk
DNS: Not included unless DNS data lives on the same disk
Storage location: Provider snapshot storage for that VPS β not a customer offsite vault.
Restoration method: Restore assistance on request from the active snapshot.
Restoration fees: The paid add-on price is shown at checkout. Extra recovery work beyond a listed snapshot is quoted.
Best-effort restore. There is no contractual recovery-time SLA. Keep an independent copy of anything you cannot afford to lose.
- Exclusion β Multi-week retention unless the add-on description says so
- Exclusion β Self-serve snapshot scheduling unless listed
- Exclusion β A replacement for your own off-server backups
9. Dedicated servers
Frequency: Only if written on the inventory quote
Retention: As written on the quote
Restore points: As written on the quote
Files: Only if backup is in the written quote
Databases: Only if backup is in the written quote
Email: Only if backup is in the written quote
DNS: Not included unless specified
Storage location: As written on the quote.
Restoration method: As written on the quote, usually via support.
Restoration fees: Backup and restore fees are confirmed in the written quote before payment.
Best-effort restore. There is no contractual recovery-time SLA. Keep an independent copy of anything you cannot afford to lose.
- Exclusion β Implied daily backups on the base server price
- Exclusion β A contractual SLA unless separately agreed
Questions about this policy? Contact us at support@pkhosting.com and our team will be happy to help.