Privacy Policy

1. Who Is Responsible for Your Data

TechAbout (Private) Limited (NTN 7936522), trading as PK Hosting is the data controller for personal information collected through pkhosting.com and our services. If you have any privacy question, contact us at support@pkhosting.com.

2. Information We Collect

We collect the information you give us and a limited amount of technical data needed to run our services securely:

• Account & billing details — your name, email, phone number, company name and address, and the payment method you choose.
• Service data — the domains, hosting plans and support tickets associated with your account.
• Technical data — IP address, browser type and server/access logs generated when you use the website or your hosting.
• Cookies — small files used to keep you signed in and understand how the site is used (see below).

We do not store your full card number on our servers — card payments are handled by our payment processors (see below).

3. CNIC and Identity Verification

If you apply to use the Domain Auctions programme, we collect identity data so our staff can review buyers and sellers before they list or bid. This is a fraud-prevention and marketplace-integrity check, not a public ID directory.

• Why it is required: to reduce fake listings, unpaid bids and transfer fraud. Listing and bidding stay blocked until a PK Hosting operator approves the record.
• What we retain today: your full name as given, a 13-digit CNIC number, a phone number, and the review status. The public form does not collect a CNIC photograph. The system can store a private image URL if we later add photo upload; we will update this policy before we collect images.
• Verification provider: PK Hosting staff review the submission in our operations console. We do not send your CNIC to an automated third-party KYC vendor.
• Encryption and access: submissions travel over HTTPS. The number is stored in our application database and is not written to application logs. It is visible only to operations staff who review marketplace identity. Other buyers and sellers never see your CNIC.
• Retention: we keep the record while your marketplace participation is active and afterwards only as long as needed for fraud investigation, dispute handling, tax or legal obligations.
• Deletion: email support@pkhosting.com to request deletion. We will remove or anonymise the CNIC when no legal, tax or open-investigation reason requires us to keep it. An approved or pending investigation may delay deletion.
• Legal basis: we process this data because you asked to use the marketplace (contractual necessity) and because we have a legitimate interest in preventing fraud.
• Fraud investigation: we may use the record to review suspicious listings, bids, failed payments, chargebacks or account takeovers.
• Sharing with PKNIC or payment providers: we do not automatically share your CNIC with PKNIC or a public escrow provider. We may disclose limited identity details to a registrar, payment provider, escrow handler or law-enforcement authority when needed to complete a transfer, settle a dispute, or comply with law.

Do not send a CNIC, OTP or wallet PIN by email or chat unless our operations team specifically asks for a document as part of a named review. Wallet payments never require your CNIC to activate hosting.

4. How We Use Your Information

We use your information to set up and run your services, process payments and renewals, provide support, send important account and security notices, prevent fraud and abuse, meet legal obligations, and improve our website and services.

We do not sell your personal data, and we do not share it for third-party advertising.

5. Payment Processing

Card payments are processed by Stripe and PayPal, and mobile-wallet and bank payments through their respective providers (including JazzCash/Easypaisa and your bank). These processors handle your payment details under their own security standards and privacy policies; we receive only what we need to confirm a payment and issue an invoice.

6. Service Providers We Share With

We share limited data with trusted providers only so they can perform services for us — for example billing and hosting infrastructure, email delivery, and website/security platforms. They may process data only on our instructions. We may also disclose information where required by law or to protect our rights, our customers or the public.

7. Where Your Data Is Processed

Our hosting infrastructure is operated primarily from data centres serving Pakistan, while parts of our website and security layer run on global platforms. This means some data may be processed outside Pakistan; wherever it is processed, we require appropriate safeguards.

8. How Long We Keep It

We keep account and billing records for as long as you have an account, and afterwards only for as long as needed to meet legal, tax and accounting obligations or to resolve disputes. Server logs are retained for a limited period for security and troubleshooting, then deleted or anonymised.

9. Data Security

We apply industry-standard safeguards including encryption in transit (HTTPS), firewalls and access controls to protect your data. No system can be guaranteed completely secure, but we work continuously to keep your information safe and to respond quickly to any incident.

10. Cookies

Our website uses cookies that are essential to keep you signed in and to remember your preferences, plus a small number that help us understand how the site is used. You can control or clear cookies through your browser settings at any time; blocking essential cookies may stop parts of the dashboard from working.

11. Your Rights

You may request access to, correction of, or deletion of your personal data, and you may object to certain processing, by contacting our support team. We will verify your identity and respond to legitimate requests within a reasonable timeframe. Some data may need to be retained where the law requires it.

12. Children

Our services are intended for adults. We do not knowingly collect personal data from children under 18. If you believe a child has provided us data, contact us and we will remove it.

13. Changes to This Policy

We may update this policy from time to time. The current version is always published here with its last-updated date, and significant changes will be highlighted where appropriate.