Email not sending or landing in spam
Fix SMTP authentication, the right ports, and SPF/DKIM so your mail is delivered.
Can't send at all? Almost always an outgoing (SMTP) setting:
- Turn SMTP authentication ON in your mail client — use your full email address and password.
- Use port 465 (SSL) or 587 (STARTTLS), not port 25 (often blocked by ISPs).
Your mail lands in recipients' spam? Add these DNS records (see Add DNS records):
- SPF — a TXT record on
@authorising our server to send for your domain. - DKIM — signs your mail; open a ticket and we'll provide the record for your domain.
- DMARC — a TXT record on
_dmarcthat tells receivers how to treat unaligned mail.
Sending bulk newsletters from shared hosting is discouraged and hurts deliverability — use a dedicated service (Mailchimp, Brevo, Amazon SES) for campaigns and keep your domain mailbox for real correspondence.
Still need a hand?
Open a ticket from your dashboard with your domain and a screenshot — our team replies fast.