Reseller account lifecycle

Reseller plans let you create hosting accounts for your own clients on the PK Hosting platform.

1. Order — checkout a Reseller R1/R2/R3 plan. Billing stays on pkhosting.com unless we agree a separate arrangement.
2. Handover — you receive panel access, private nameserver instructions and the storage/website envelope for that tier.
3. Create client accounts — add accounts inside the hosting panel. Their sites, mail and databases count against your reseller limits.
4. Branding — white-label nameservers and client branding are included; you still invoice those clients yourself unless a separate billing integration is scoped.
5. Suspension — an unpaid reseller invoice can suspend the parent and every client account under it. Pay before expiry.
6. Cancellation — export client files and databases first. After closure, data may be deleted. Domain registrations remain the registrant's asset through their natural expiry.

Moving a client onto their own shared plan later is a normal upgrade path — ask support to split the account rather than copying files by hand if you want us to do it. We use a staged migration designed to minimize downtime. DNS propagation, application behavior and the old provider can still cause temporary interruption, so zero downtime is not guaranteed.